Privacy Policy 771casino – How We Protect Your Personal Data

771casino is committed to protecting the privacy of all users on our platform. This Privacy Policy has been prepared to clearly and transparently explain how we collect, process, store, and protect your personal data throughout your use of 771casino's services.

This policy applies to all users who register, browse, play, or interact with the 771casino platform, whether through our official website or mobile app. It covers all information we receive directly from you, as well as information collected automatically while you use our services.

We encourage you to read this document in full. If you have any questions about how we handle your data, our support team is available via 24/7 live chat or through our official email.

771casino collects your personal information through several methods depending on how you interact with our platform. We only collect information that is strictly necessary to provide safe, fair, and responsible services.

Information you provide directly:

• Full name, date of birth, and identity card or passport number for KYC verification purposes.
• Email address and phone number for account communications and two-factor authentication.
• Current residential address for legal compliance purposes.
• Payment method details such as bank account numbers or digital wallet information for processing deposits and withdrawals.
• Identity verification documents such as a copy of your national ID, passport, or utility bill for the KYC process.

Information collected automatically:

• Your IP address, device type, operating system, and web browser version.
• Activity log data including login times, games played, and total wagering amounts.
• Cookie information and similar tracking technologies to enhance the user experience.
• General geolocation data based on IP address for regional legal compliance.

Every piece of information we collect has a clear and legitimate purpose. 771casino does not process your personal data for any purpose other than those stated below.

• Account Management: Creating and managing your account, including secure login and two-factor authentication.
• Payment Processing: Processing deposits, withdrawals, and financial transaction verification securely.
• KYC and legal compliance: Fulfilling legal obligations related to identity verification, anti-money laundering, and prescribed reporting requirements.
• Platform security: Detecting and preventing fraud, unauthorised access, and other harmful activities that could compromise platform integrity.
• Customer support: Handling enquiries, complaints, and disputes submitted by you accurately and effectively.
• Service communications: Sending important notices about your account, policy changes, security updates, and transaction information.
• Marketing (with consent): Sending promotional offers, bonuses, and platform updates — only if you have given your consent to receive them.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance in accordance with our policy.

771casino does not sell or rent your personal data to any third party. However, in the course of running our operations, there are certain situations where we need to share your information with trusted partners.

Data sharing only occurs in the following situations:

• Payment service providers: Transaction information is shared with trusted payment processors solely for the purpose of processing your deposits and withdrawals.
• KYC verification services: Identity data is shared with licensed KYC service providers who assist us in verifying player identities in accordance with legal requirements.
• Game software providers: Minimum required data is shared with game providers to ensure smooth game sessions.
• Legal authorities: We may disclose information to government authorities or law enforcement agencies when required by law or a valid court order.
• Business transfers: In the event of a merger, acquisition, or asset transfer, customer data may be transferred to the receiving entity subject to equivalent privacy protections.

All third parties working with 771casino are required to sign strict data protection agreements and comply with the security standards we have established.

771casino uses cookies and similar tracking technologies to enhance your experience on our platform, maintain account security, and understand how players interact with our services.

The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting your use of the platform.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences to personalise your experience.
• Analytics Cookies: Helping us understand how players use the platform so we can improve the overall user experience. This data is processed in aggregate and does not identify individuals.
• Security Cookies: Helping us detect suspicious activity, unauthorised login attempts, and other security threats.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality and security of your 771casino account.

As a 771casino platform user, you have certain rights regarding your personal data protected under Malaysia's Personal Data Protection Act (PDPA). We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, contact our support team via the in-platform 24/7 live chat or through our official email. We will process your request within 14 business days and provide a written response.

771casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or unintended disclosure.

The key security measures we have in place include:

• 256-bit SSL Encryption on all communications between your device and our servers, ensuring data remains protected during transmission.
• Two-Factor Authentication (2FA) available for all accounts to add an extra layer of security during login.
• 24/7 Security Monitoring by our trained cybersecurity team to detect and respond to threats in real time.
• Internal Access Control strict controls ensure that only authorised personnel can access players' personal data based on their job responsibilities.
• Regular security audits by an independent party to assess the effectiveness of our protection measures and identify any vulnerabilities that need to be addressed.
• Encrypted Data Backups on a regular basis to ensure safe data recovery in the event of an unexpected technical incident.

In the course of our global operations, there are situations where your personal data may be processed or stored on servers located outside Malaysia. Any such transfer is carried out with strict safeguards to ensure a level of protection equivalent to Malaysian standards.

We ensure that all cross-border data transfers comply with the following conditions:

• The recipient country or region has adequate or equivalent data protection laws in place.
• Comprehensive data transfer agreements have been signed with all data recipient partners.
• Additional technical measures such as end-to-end encryption are implemented for every cross-border transfer.
• You will be notified of any material changes to our data transfer practices that affect your privacy.

The 771casino platform is a service exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

As part of our KYC verification process, we verify the age of all players who register. Should we discover that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

Parents or guardians who become aware that their minor child has registered on our platform are encouraged to contact our support team immediately so that appropriate action can be taken without delay.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:

• 24/7 Live Chat: The fastest channel to get an immediate response from our support team, available in Bahasa Melayu, English, and Mandarin.
• Official Email: Send your written enquiry to [email protected] for issues requiring documentation or a detailed response.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal data subject rights requests, please allow up to 14 business days as required by law.